Banksia Medical Centre Hamlyn Heights is not a Bulk Billing Clinic.

Fees are payable on the day of service.

We accept cash, cheque, credit cards or eftpos. 

Medicare rebates can be claimed on the day and in most cases will be credited on the spot.

Pensioners and health care card holders are charged at a reduced rate.

An extra charge may be applied if payment is not made on the day of service.

Appointments can be organised in advance by calling reception.

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Our policy is to keep some appointments each day for release on the day, to assist with doctor availability. Appointments fill fast so please call from 8.30am on the day if needed. ​

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If you are unable to attend an appointment, please call the clinic as soon as possible so your appointment can be reallocated.  If you fail to cancel an appointment with less than 4 hours notice you may be charged a fee of up to $100.

Emergencies are given priority.

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Longer appointments for 2 or more problems are available but must be booked in advance.

Please advise reception when booking your appointment if you require an interpreter.

If you feel you may have a condition which is possibly infectious, please wait in your car and call reception on arrival.

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TELEHEALTH

Our clinic also offers telehealth appointments.

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Medicare rebates are available for Telehealth appointments to our current patients who have been seen face to face within the last 12 months.

If you have not been seen face to face in the last 12 months or you are overseas, Medicare cannot provide you the Medicare rebate so these appointments will be billed privately, with no Medicare rebate.

The phone call may come in under a private number- please answer the call and ensure your phone is unblocked to incoming private numbers.

Please phone back and settle the account with reception on the day of the appointment

All patients require an appointment for results - face to face or telehealth appointments are available.

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Results will NOT be given by receptionists or nurses.

All scripts and referrals require an appointment.

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Telehealth can be arranged.

Telephone: 137425 for after-hours care with

the National Home Doctor Service

Home visits may be offered to regular patients whose condition prevents them from attending the surgery.

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Your doctor decides if you require a home visit.

Our practice is committed to preventative care.  Your GP will seek your permission to be included in our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. 

This clinic also provides SMS reminders for appointments, please let reception know if you do not want this to occur.

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Click the links to view the policies:

Email Policy: email policy 

Privacy Policy: privacy policy

Please speak to reception if you'd like to review any other policies or for further information.

We welcome any comments or suggestions regarding the care you receive at Banksia Medical Centre Hamlyn Heights.

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If you have a problem, we would like to hear about it.  Please feel free to talk to your GP, nurse or the Practice Manager.

If you prefer to write to us, please email the practice manager: admin@kunatjarra.com.au or use our suggestion box at the front des.  We take your concerns, suggestions and complaints seriously.

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If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out a complaint form online at www.hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

For medication queries:

Ask your doctor or pharmacist, or contact the National Prescribing Service (NPS)

www.nps.org.au or Telephone: 1300 888 763

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times.  Your medical information is available to authorised staff members only. Please ask to see our privacy policy for further information.