Practice Information

Fees & Charges

Kunatjarra Medical Clinic is not a Bulk Billing Clinic.

Fees are payable on the day of service.

We accept cash, cheque, credit cards or eftpos. 

Medicare rebates can be claimed on the day and in most cases will be credited on the spot.

Pensioners and health care card holders are charged at a reduced rate.

An extra charge may be applied if payment is not made on the day of service.

Appointments

Appointments can be organised in advance by calling reception.

Our policy is to keep some appointments each day for release on the day, to assist with doctor availability. Appointments fill fast so please call from 8.30am on the day if needed.  

If you are unable to attend an appointment please call the clinic as soon as possible so your appointment can be reallocated.  If you fail to cancel an appointment with less than 2 hours notice you may be charged a fee.

 

Emergencies are given priority.

Longer appointments for 2 or more problems are available but must be booked in advance.

 

Please advise reception when booking your appointment if you require an interpreter.

 

If you feel you may have a condition which is possibly infectious please inform reception on arrival.

Results

Patients should phone the clinic, preferably between 1-2pm, for test results. 

For confidentiality reasons, GP's are not to be disturbed during a consultation to discuss test results.  A message is taken and the GP will contact you as soon as possible.  In some cases you will need to make an appointment to discuss your results with your doctor.

Repeat Prescriptions & Referrals

In some circumstances it may be possible to phone for a repeat script or referral.  Please give reception 24 hours notice.  There is a $5.00 fee for scripts collected and $10 for authority scripts or scripts which are faxed and posted.

After Hours

Telephone: 137425 for after-hours care with

the National Home Doctor Service

Home Visits

Home visits may be offered to regular patients whose condition prevents them from attending the surgery.

Your doctor decides if you require a home visit.

Reminder Systems

Our practice is committed to preventative care.  Your GP will seek your permission to be included in our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.  This clinic also provides SMS reminders for appointments, please let reception know if you do not want this to occur.

Personal Information

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times.  Your medical information is available to authorised staff members only. Please ask to see our privacy policy for further information.

Your Rights

We welcome any comments or suggestions regarding the care you receive at Kunatjarra Medical Clinic.

If you have a problem, we would like to hear about it.  Please feel free to talk to your GP, nurse or the Practice Manager.

If you prefer to write to us please email: admin@kunatjarra.com.au or use our suggestion box.  We take your concerns, suggestions and complaints seriously.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out a complaint form online at www.hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

 

For medication queries:

Ask your doctor or pharmacist, or contact the National Prescribing Service (NPS)

www.nps.org.au or Telephone: 1300 888 763

Kunatjarra Medical Clinic Hours

Monday - Friday 8.30am - 5.00pm

Saturday Mornings for Urgent Matters Only 9.00am - 10.30am

Out of Hours - Please Phone the Locum Service 137425